opiniator is a customer feedback and recovery platform for brick and mortar businesses that captures on-the-spot ratings and comments from real customers using their own mobile phone – at any time throughout their experience, then tracks any issue until resolution.
This means the business can respond and connect, before they take their business elsewhere, and worse yet, take their friends with them.
Benefits
Closes the Feedback Loop
Track customer issues and all staff actions until they are resolved.
Protects Business from Complaints
Reduce unexpected online complaints – too late for the business to intervene.
Grows Customer Retention
Unhappy customers are contacted immediately – recovered and retained.
Improves Safety and Maintenance
Find and fix HSE or maintenance issues before they impact customers.
How It Works
ASK
Customer sees request to give feedback – via on-site poster, table talker, or postcard
ANSWER
Customer provides feedback – using SMS, Voice or Web via a quick survey
ACT
Business sees feedback via a dashboard, receives immediate staff alerts and takes action
AUDIT
Business responds to issue, tracks all actions until completion and retains customer
Features
Immediate Staff Alerts
Staff are alerted via email or SMS if the customer is unhappy or an issue needs fixing.
Smart Social Media Connect
Only happy customers are nudged to social media for a testimonial.
English and Spanish
Feedback convenience is increased by supporting English and Spanish.
Alert Tracking
All alerts and staff actions are tracked until resolution.
Photo Upload
Customers can upload a photo for increased detail and insight.
Multiple Survey Inputs
Customers choose feedback method from Web, QR Code, SMS, Phone Call or Email.
Customer Connect
The business can connect with the customer within seconds.
Online Dashboard
Private dashboard updated in real-time to show location(s) performance.
Survey Design Help
We help to design and manage the whole feedback process.
Trusted by Leading Brands
Close the Feedback Loop
Know what your customers are thinking and track what you are doing to respond.
Improve location service, safety, and maintenance.
Prevent your customers from defecting or complaining online.
Increase customer satisfaction, and take back control of customer feedback.