Location staff are immediately notified (via email or SMS) of any negative feedback – and given the information needed to fix the problem and connect with the customer. The customer can even upload a photo.
Alerts are tracked until resolution. All actions taken to rectify an issue or dissatisfied customer are documented and reminders are sent until completion – thus completing the feedback loop.
The customer can include a name and contact information in their communication. The location staff can use this information to connect with the customer and confirm the actions the business will take.
Social Media Connect
opiniator reviews survey data in real-time and invites just the satisfied customers to provide a testimonial on social media sites.
In addition to feedback scores and ideas, customers can also upload a photo via their mobile phone to provide more detail. This upload becomes part of the staff alert.
The business sees all the feedback via a private online dashboard, with data updated in real-time. The business can see if customers are satisfied and how it is performing at any location or group of locations.
Feedback can be delivered in English or Spanish. This means more convenience for the customer and higher response rates for the business. More languages to follow.
Customer convenience increases when they can choose from delivering feedback via SMS, Phone call, Web / QR Code. We include all phones, not just smartphones, and cover all demographics and preferences.
Survey Design Help
You are not on your own. We help with survey design, question creation, staff training, feedback implementation, and analysis review. We’re here to help in an ongoing process as you fine tune your surveys and gather the information you need.