(503) 567-2314 info@opiniator.com

Features

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Immediate Staff Alerts

Location staff are immediately notified (via email or SMS) of any negative feedback – and given the information needed to fix the problem and connect with the customer. The customer can even upload a photo.

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Alert Tracking

Alerts are tracked until resolution. All actions taken to rectify an issue or dissatisfied customer are documented and reminders are sent until completion – thus completing the feedback loop.

Customer Connect

The customer can include a name and contact information in their communication. The location staff can use this information to connect with the customer and confirm the actions the business will take.

Social Media Connect

opiniator reviews survey data in real-time and invites just the satisfied customers to provide a testimonial on social media sites.

Photo Upload

In addition to feedback scores and ideas, customers can also upload a photo via their mobile phone to provide more detail. This upload becomes part of the staff alert.

Online Dashboard

The business sees all the feedback via a private online dashboard, with data updated in real-time. The business can see if customers are satisfied and how it is performing at any location or group of locations.

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English Spanish

Feedback can be delivered in English or Spanish. This means more convenience for the customer and higher response rates for the business. More languages to follow.

Multiple Inputs

Customer convenience increases when they can choose from delivering feedback via SMS, Phone call, Web / QR Code. We include all phones, not just smartphones, and cover all demographics and preferences.

Survey Design Help

You are not on your own. We help with survey design, question creation, staff training, feedback implementation, and analysis review. We’re here to help in an ongoing process as you fine tune your surveys and gather the information you need.